Optimize your uptime with our 24/7/365 Support & System Maintenance
It can be costly if a production system comes to a standstill. We help you maintain your MES system, and if the worst should happen, we’re ready with support 24/7/365.
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How do we provide round-the-clock support?

The support team at integra2r is dedicated to supporting your MES solution with fast troubleshooting to avoid unnecessary production downtime.

In support, we have an experienced team ready around the clock, every day of the year, to deal with errors and provide advice on permanent measures to prevent problems from recurring.

We also offer the option of a service agreement, where we make sure your MES system runs efficiently at all times. The service agreement includes regular preventive service checks, where we perform a detailed review of critical production servers and document the results in a service report. In the report, we also include recommendations for system maintenance or upgrades.

Our core competencies in support and maintenance

  • 24/7/365 support
  • Incident Management
  • Problem Management
  • Service Check and preventive system maintenance

Benefits of a service and support agreement

There is no doubt that downtime can be costly. That’s why we work on the principle, “Fix First – Settle Later” when it comes to problem solving.

In a nutshell: We identify the root cause of the problem, fix it and make sure it doesn’t happen again.

  • Fix First – Settle Later
  • Avoid long periods of downtime
  • Well-defined error handling procedures


At integra2r, we are certified in the market's strongest system and software platforms

Our certifications are your guarantee that you get the most out of the potential of the individual systems, and that you get solutions that are robust and scalable. At the same time, it means that our consultants do not have to spend time “learning on the job” at your expense.

  • 5AVEVA-certification
  • 5NiceLabel-certification
  • 5TrakSYS™-certification