24/7/365Optimize your uptime with our 24/7/365 Support & System Maintenance
How do we provide round-the-clock support?
In support, we have an experienced team ready around the clock, every day of the year, to deal with errors and provide advice on permanent measures to prevent problems from recurring.
We also offer the option of a service agreement, where we make sure your MES system runs efficiently at all times. The service agreement includes regular preventive service checks, where we perform a detailed review of critical production servers and document the results in a service report. In the report, we also include recommendations for system maintenance or upgrades.
Our core competencies in support and maintenance
- 24/7/365 support
- Incident Management
- Problem Management
- Service Check and preventive system maintenance
Benefits of a service and support agreement
There is no doubt that downtime can be costly. That’s why we work on the principle, “Fix First – Settle Later” when it comes to problem solving.
In a nutshell: We identify the root cause of the problem, fix it and make sure it doesn’t happen again.
- Fix First – Settle Later
- Avoid long periods of downtime
- Well-defined error handling procedures
At integra2r, we are certified in the market's strongest system and software platforms
Our certifications are your guarantee that you get the most out of the potential of the individual systems, and that you get solutions that are robust and scalable. At the same time, it means that our consultants do not have to spend time “learning on the job” at your expense.